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Mobile Banking-How To Use

Log in to Mobile Banking

  • Access your FI's mobile site at https://www.airteller.com/chb and enter your ID and PIN/Password. Choose one of the options below from the Main Menu.

Viewing Alerts

  • Select Alerts from the Main Menu.

*The Alerts option only displays if you have Alerts to view.
 

Viewing Transactions

  • Select My Accounts from the Main Menu.
  • From the list of accounts, select which account you want to view. A summary screen with your Account Balance displays.
  • Select Transactions from the summary screen. Transactions from the last 15 days will be displayed in groups of 4 transactions per page. Select the date for transaction details. Select Back to return to the list of transactions
  • From the transaction list select Accounts to return to the list of accounts or Main Menu to return to the main menu.

Transferring Funds

  • Select Transfers from the Main Menu.
  • Choose the account to transfer funds from.
  • Choose the account to transfer funds to.
  • Enter amounts in the dollars and cents fields and select Submit.
  • An indicator that the transaction is sending displays.
  • A confirmation message and number display after the transfer is complete.
  • A SMS Text Message will be sent to confirm the transfer.

*You can only set up one-time immediate transfers via mobile banking.

Paying Bills

  • Select Pay Bills from the Main Menu.
  • Select the Payee.
  • Select the pay-from account and continue to the next screen.
  • Enter amounts in the dollars and cents fields and select Submit.
  • An indicator that the bill payment is sending displays.
  • A confirmation message and number display after the bill payment is complete.
  • A SMS Text Message will be sent to confirm the transfer.
  • If you are not currently enrolled in Bill Pay, clicking on the Pay Bills link will present you with the option to request enrollment from your Financial Institution. Follow the on-screen prompts to submit your request for Bill Pay enrollment.

*You can only set up one-time immediate bill payments via mobile banking. Payments will process during the next bill pay processing time.

Text Message Commands 

(Valid SMS Messages)

<5-digit number> Validation code to be sent when enrolling originally or changing enrollment information
Help Returns command references
Bal Returns balance for all enrolled accounts
Bal <account short name> Returns balance for specified account
Hist Returns last 4 transactions for all enrolled accounts
Hist <account short name> Returns last 4 transactions for specifed account
Stop Disables enrollment for text mobile banking

 

*Note: Messages are not case sensitive

** Note: The mobile short name is the name that will be included in the text to request information for a specific account

 

 

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